Privacy Policy

This privacy policy explains how Saharsa Fresh Private Limited ("we", "us", "our") collects, uses, and protects information when you use our website saharshafresh.com, place an order, or join a waitlist. We are committed to respecting your privacy and complying with applicable Indian data protection law, including the Digital Personal Data Protection Act, 2023.

1. Information We Collect

1.1 Information you provide

• Identity & contact details — name, phone number, email address, delivery address (locality / mohalla in Saharsa for milk subscriptions; city for waitlists).
• Order details — quantity, frequency, delivery preferences, payment confirmation.
• Communication content — messages you send via the contact form, WhatsApp, or email.

1.2 Information collected automatically

• Basic technical information such as browser type, device, IP address, pages viewed, and time on site, via standard web analytics.
• Information stored in browser local storage to remember your preferences (e.g., dismissed banners, waitlist confirmations).

2. How We Use Your Information

• To process and deliver your milk subscription, ghee or edamame orders, or other products.
• To contact you about waitlist updates, product launches, and order-related communication.
• To improve the Site, fix bugs, and prevent abuse.
• To comply with legal obligations, such as record-keeping under Indian tax law.

3. Lawful Basis

We process your personal data on one or more of these bases: your consent (for marketing communication), the necessity of performing a contract (delivering products you've ordered), legitimate interest (preventing fraud, improving our service), and legal obligation.

4. Sharing of Information

We do not sell or rent your personal data. We may share information with:

• Service providers — payment gateways, delivery partners, hosting and email providers, strictly to operate our service.
• Authorities — when required by law, court order, or to protect our rights, property, or safety.

Service providers are bound by contracts to use your data only for the purposes we've specified.

5. Cookies & Local Storage

We use minimal cookies and browser local storage for session management, remembering form preferences, and (if enabled) anonymised analytics. You can disable cookies in your browser settings; some features may not work as expected if you do.

6. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy or as required by law. Waitlist data is retained until you unsubscribe; order data is retained for the period required under Indian tax and accounting law (typically 8 years).

7. Your Rights

Subject to applicable Indian law, you have the right to:

• Access the personal data we hold about you.
• Correct any inaccurate or incomplete data.
• Request deletion of your data, except where we are legally required to retain it.
• Withdraw consent for marketing communication at any time.
• Lodge a grievance with our Grievance Officer (details below) and, where applicable, with the Data Protection Board of India.

8. Security

We use reasonable technical and organisational measures to protect your information — encrypted transport (HTTPS), restricted access, and trusted hosting providers. No system is perfectly secure; if we become aware of a breach affecting your personal data, we will notify you and the relevant authorities as required by law.

9. Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect personal data from children. If you believe a child has shared data with us, please contact us and we will delete it promptly.

10. International Transfers

Most of our data processing happens within India. Where our service providers process data outside India (e.g., email or analytics providers), we rely on industry-standard safeguards and applicable cross-border-transfer rules under Indian law.

11. Updates to This Policy

We may update this policy from time to time. Material changes will be highlighted on the Site, and the "Last updated" date will be revised. Please review this page periodically.

12. Grievance Officer / Contact

For questions, requests, or grievances under this policy or applicable law, please contact:

• Saharsa Fresh Private Limited
• Email — jsaa.chea@gmail.com
• Phone / WhatsApp — +91 99288 93561
• Postal address — Saharsa, Bihar 852201, India

We will acknowledge your request within a reasonable time and respond within the period required by applicable law.